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The Ultimate Guide to Core Values for Business Success

8 minutes

Why Core Values Matter More Than Ever

At Saya Agency, we’ve helped 100+ companies transform their cultures—and the #1 differentiator between thriving brands and stagnant ones? Authentic, actionable core values.

What Are Core Values?

Core values are the non-negotiable principles that:

  • Guide decision-making
  • Shape company culture
  • Attract top talent & loyal customers

“Your values aren’t what you write on the wall—they’re what your team does when no one’s watching.”

Real-World Impact:

  • Zappos’ 10 core values helped scale to $1B+ before acquisition
  • 94% of executives believe strong culture drives business success (Deloitte)
  • Companies with aligned values retain employees 2.5x longer (LinkedIn)

The Core Values Framework

7 Steps to Discover Your Authentic Values

Step 1: Assemble Your Truth-Tellers

Gather 5-10 key team members (leadership + frontline) for a values discovery workshop.

Step 2: Ask Provocative Questions

“What behaviors get rewarded here?”

“What would we never compromise, even for profit?”

“What makes us weirdly proud to work here?”

Step 3: Identify Recurring Themes

Group similar ideas (e.g., “transparency,” “honesty,” and “radical candor” = “Truth First”).

Step 4: Stress-Test for Authenticity

The Fire Drill Test: Would you uphold this during a crisis?

The Hire/Fire Test: Would you let go of a top performer who violates it?

Pro Tip: Avoid generic values like “integrity.” Instead, try “Call out elephants in the room” (Netflix).

Bringing Core Values to Life

5 Companies That Nail Core Values

  1. Patagonia: “We’re in business to save our home planet.”
    • Actions: 1% for the Planet, anti-consumerism campaigns
  2. HubSpot: “Solve for the customer, not the competition.”
    • Actions: Free certifications, radical transparency
  3. Airbnb: “Champion the mission.”
    • Actions: Employee “culture trips” to stay with hosts
  4. Tesla: “Reasoning from first principles.”
    • Actions: Rejecting industry norms to innovate
  5. Saya Agency: “Growth through truth + action.”
    • Actions: Monthly “brutal feedback” sessions

Implementation Checklist

✅ Hiring: Add values to job posts & interview questions
✅ Onboarding: Dedicate a week to values immersion
✅ Daily Operations: Tie 20% of bonuses to values adherence
✅ Crisis Response: Lead with values, not PR spin

Warning: 68% of companies fail at values implementation (Harvard). Avoid these pitfalls:

  • Leadership not walking the talk
  • No accountability mechanisms
  • Treating values as a “one-and-done” exercise

    Values as Your Competitive Edge

    In an era of AI and automation, culture is the last sustainable advantage. Companies like Zappos and Patagonia prove that values-driven brands:

    • Command premium pricing
    • Attract evangelist employees
    • Outperform competitors long-term

    Ready to codify your values? Let’s talk

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