Since ChatGPT launched we’ve been subjected to endless, breathless hype about what AI can do—and all the ways it’s going to turn the world upside down.
The things AI can do well include:
Acting as voice-controlled virtual assistants
Recommending purchases on Amazon
Detecting financial fraud
Guiding autonomous cars (although, not so great…yet)
Running customer service chatbots
Handling facial recognition for law enforcement
Writing copy—the use case that’s launched a thousand college professors into a panic spiral
But in the creative world—the world of brands and branding—a real debate is raging:
Could AI actually replace creative directors and brand managers in building winning, culture-shifting brands?
Creative directors, you can stop threatening to throw your Keurig machine out the window. Brand managers, you can climb out from your under-desk fort built from reams of printer paper.
Because here’s the truth:
While AI is great at repetitive tasks—and could make brand building easier and cheaper—it can’t create passionate visionaries.
Sorry, AI.
Humans thrive in the messy middle.
Ambiguity, serendipity, wild ideas that come out of nowhere—this is our native language. Not AI’s.
As Sunny Bonnell, Co-founder of Motto®, puts it:
“Many brands spring from hypotheticals, random thought bubbles that cause two adjacent synapses to fire in unison—or sometimes, pure mischief.”
Consider Casamigos Tequila.
Actor George Clooney and his friend Rande Gerber didn’t set out to build a billion-dollar brand. They just wanted a tequila they could drink all day in Mexico without the er, aftereffects.
It wasn’t until a distiller forced their hand (and licensing paperwork) that Casamigos became public.
Could AI have dreamed that up? Not a chance.
Creativity often comes from mischief, intuition, and pure happy accidents—things no amount of machine learning can replicate.
The reason AI can’t replace human creatives is simple:
Artificial intelligence can’t make intuitive leaps.
AI processes mind-boggling amounts of data—but always in a linear way.
It’s brilliant at:
Writing decent copy
Pulling together trends
Making eerily accurate shopping suggestions
Because AI teases patterns out of mountains of past information.
It draws linear inferences:
2 + 2 = 4
But real creativity often looks like:
👉 2 + 2 = Fish
Think about Apple’s legendary 1984 ad.
A dystopian, totalitarian-themed TV spot that only aired once but forever changed the computer industry’s image.
Would a conservative AI prediction model, trained to optimize “safe brand messaging,” have pitched that?
No way.
Apple’s 1984 ad succeeded because it was risky, visceral, and emotional—territory AI simply doesn’t understand.
Humans capitalize on chaos. AI can’t.
Remember when OutKast’s 2003 hit “Hey Ya!” told everyone to “shake it like a Polaroid picture”?
Polaroid had actually filed for bankruptcy in 2001.
But instead of sulking, the brand’s human team seized the moment:
Sponsored OutKast’s parties
Distributed Polaroid cameras at events
Paid OutKast to visibly hold Polaroid cameras during performances
The result?
A cultural comeback—at least temporarily.
No algorithm could have foreseen or capitalized on that lyrical gift from the pop-culture gods.
Let’s be clear:
AI isn’t useless in the branding world.
In fact, once humans invent the breakthrough ideas, AI can help execute them with serious firepower.
Because strategy is largely linear and predictable.
Take Old Spice’s iconic 2010 campaign:
“The Man Your Man Could Smell Like” starring Isaiah Mustafa.
Before those ads even ran, Procter & Gamble had followed a predictable, repeatable strategy:
Expanded the product line
Gave out free samples at schools and sporting events
Positioned the brand with younger audiences
An AI could have helped draft that strategy.
(Though the human wit and humor behind Mustafa’s ads? Still pure human genius.)
Not yet.
Humans are brilliant at turning memes, nostalgia, and cultural chaos into something unexpected and iconic.
AI is amazing at executing predictable patterns, drawing conclusions, and automating the boring parts of strategy.
There’s a future where both brains—human and machine—coexist in the creative bullpen.
But the visionary brands?
They’ll still be human-made, spark-driven, and maybe just a little mischievous.
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